Faster Withdrawals Ahead

Zulabet Casino KYC Document Set

Start with the reason the check exists: our Anjouan licence demands it, and the review takes up to 42 hours.

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Anjouan licensedLicensed by Anjouan Offshore Finance Authority (ALSI-404814), audited by BMM Testlabs and SIQ

Know the basics

What verification gets you

Clears up the usual worry: who is looking at your documents and how long the wait really runs.

Who checks

Zulabet Casino LLC

Under which licence

Anjouan Offshore Finance Authority, ALSI-404814

How long

42 hours

Latest point

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Fewer retakes

Why do documents get rejected?

Settles how to send a file that clears review the first time, without a second round.

Opening the verification section

Log in and open the verification section of your account. Watch for the list of items the casino wants from you right there, and send them together rather than one at a time.

Flat on a dark surface?

Photograph your identity document flat on a dark surface in daylight. Keep all four corners inside the frame and let the text stay sharp, since glare and crop marks are the usual reasons for a retake.

Which digits to leave visible?

Add a copy of the payment method you used, with your name and the card or wallet visible. Mask nothing you were asked to show, because a hidden digit sends the file back.

Where the reply lands

Leave the files to the review team and check your inbox for a reply within roughly 42 hours. Reply to any query from the same address so the second look stays on the same case.

Smoother Payouts

When the Check Reaches You

Open this table the moment the casino asks for proof of identity, proof of address and payment confirmation.

Proof of identity

What It ConfirmsWho you are and your age

What to ShowFull page, all corners, sharp focus

Proof of address

What It ConfirmsWhere you actually live

What to ShowYour name and address, clearly readable

Payment method confirmation

What It ConfirmsThat the payment method is yours

What to ShowName on the card or wallet account

Rejected then approved, in one resend

Your image got cropped. Trimmed edges or a filter count as an altered document, so the reviewer cannot confirm the image matches a real card or paper. Send the full frame, all four corners showing Skip filters, crops and screenshot edits

One name across both records. Details that differ from your account profile read as someone else's document, so the reviewer has to stop and query the mismatch. Use a document showing your account name Message support about the spelling difference

Photograph the newer card. A card that has run past its expiry proves nothing about you now, so the reviewer cannot accept it as a live identity check. Photograph the current card or permit Photo the newer document's front and back

Routine ask, not an accusation

Hold an Anjouan Offshore Finance Authority licence and proof of where funds originate becomes a duty, not a choice: Zulabet Casino LLC holds ALSI-404814 and must ask. Treat the request as admin. Nothing about it says anyone suspects you.

Send whichever of these the team requests, in your own name, unedited.

Recent bank statements
Payslips or employer letter
Tax return summary
Sale or savings record
Pension or benefit statement

Know before it lands

The moments Zulabet Casino asks you to verify

Useful the moment a prompt appears, so you know whether to expect a request and what it covers.

Your details miss a match

A misspelt surname or an old address on file puts the account out of step with the paperwork, so the casino runs the check to reconcile both records.

Raising your own cap

Lifting a cap you set yourself means the casino needs fresh identity and payment confirmations on file before the higher ceiling takes effect.

Age first, then play

Confirming you are 18+ under the licence comes first, so an identity document is requested before the account is cleared for play and payout.

Cleared first, then paid

Clear the identity, address and payment checks before you request the payout, and the money leaves without the queue stopping it.

Answers first

Speed, safety and paperwork answers

Settle the timing, the safety and the paperwork questions before you follow up with anyone.

How long does Zulabet Casino take to verify an account?+

Allow up to 42 hours from the moment your files land with the team. Clear photos with every corner showing usually clear well inside that window, and you get the result by email. Keep an eye on your inbox rather than reopening the page.

Can I upload my documents from my phone instead of a computer?+

Yes, a phone camera is fine and often gives the cleanest shot. Rest the handset on a flat surface, fill the frame with the document and avoid the flash. Send the files as JPEG or PDF so nothing gets compressed into an unreadable size.

Which regulator licenses Zulabet Casino and what is the license number?+

The Anjouan Offshore Finance Authority licenses the site under number ALSI-404814. Running identity and anti-money-laundering checks is a condition of that license, held by Zulabet Casino LLC, company number 697824. The company address is Bandar Salaam, Mutsamudu.

Are my documents safe when I send them to the casino?+

Yes, files travel over 256-bit TLS encryption, the same protection your bank uses. Only the verification team opens them and they are used for the check itself. Write to [email protected] if you want to know what is held about you.

Will I have to send my documents again at a later date?+

Usually not. Once an approved document is on file it stays valid, so a later withdrawal does not start the process again. You may be asked for a fresh copy if the old one expires or if a source of funds review needs extra detail.

When does the casino actually need the check done by?+

By the latest, before your first withdrawal leaves. The site may also ask earlier, at registration or at your first deposit, so having a passport and a bill ready saves a wait. Nothing is paid out until the check is complete.