Anjouan licensedLicensed by Anjouan Offshore Finance Authority (ALSI-404814), audited by BMM Testlabs and SIQ
13-minute average payoutA$23M paid weekly, withdrawals up to A$51,000 per transaction
256-bit TLS encryptionBank-grade data protection on every session, payment, and personal detail
Pick a lane
You want a human, not a queue
Plain answers from real people, whichever of the three you pick.
Stuck at the cashier right now
Live chat suits anything urgent and quick: a stuck withdrawal, a bonus that will not load. A person answers in about four minutes, every hour of every day.
E-mail handles paperwork and detail: statements, account changes, anything you want in writing. Write to [email protected] and expect a reply in about four hours.
Regulator and licenceAnjouan Offshore Finance Authority, ALSI-404814
Where to get help
Gambling supportGambling Help Online, Lifeline Australia, BetStop
When the reply falls short
Get a complaint heard above the queue
Zulabet Casino logs every complaint, so nothing you raise disappears quietly into a queue.
Send it in writing
Write to [email protected] with the account email and a plain description of what went wrong. Support logs the case and answers within four hours.
Quote your reference number
Keep the reference number from that first reply. It stays attached to your case, so later conversations pick up where the last one stopped.
Manager review request
If the answer misses the point, reply on the same thread and ask for a manager review. A senior staff member re-reads the case and sends a written decision.
After the internal route ends
Unresolved cases can go to the Anjouan Offshore Finance Authority, the regulator that licensed Zulabet Casino. Send the full thread and the reference number with it.
Zulabet Casino departments
You have one specific problem and one address for it
After a glance here, your message lands at the right desk first time.
Quick answers on checks, licensing, privacy, languages, night work and escalating a dead end.
trustCan I verify my account before I withdraw?+
Checks usually finish inside forty-two hours once all three documents are in. Identity, address and payment method confirmations clear together, so a missing screenshot slows the whole file. Nothing moves to a withdrawal until that review is done.
trustWhere do I find the casino licence number?+
Anjouan Offshore Finance Authority licenses this casino under ALSI-404814, held by Zulabet Casino LLC. That licence covers the games, the bonus terms and the handling of your money, and the number is what you quote if you ever escalate a case.
trustWhen will my personal data request be handled?+
Privacy requests go to [email protected] and are answered after identity is confirmed, so expect a reply within four hours and a full response in the days that follow. Ask for a copy or deletion and say which data you mean.
trustWhen does support answer in another language?+
Desks are staffed in English, German, Finnish and Norwegian, and English is the one to pick from Australia. Typing in another language may still get read, but answers and phone calls stay in those four, so keep the wording simple.
trustWhat happens if I write at two in the morning?+
Overnight and weekend help never stops, because the desk runs 24 hours a day, 7 days a week on AEST. A Saturday night withdrawal query lands in the queue like any weekday one, with live chat typically replying in four minutes.
trustWhy should I escalate instead of starting over?+
Conversations can stall, and when they do, put the facts in one message and ask for it to be raised internally. Written complaints go to [email protected]; if the reply still misses, the next step is the Anjouan Offshore Finance Authority.
Answer times
Check these before you wait
You will have finished it knowing which channel answers first at your hour.